General Terms & Conditions :
1. Taxes are applicable as per State Sales Tax, Central Sales Tax & Central Service Tax Authorities. As per Indian Export Policy, there are no Taxes applicable on Software Sale outside India. Though there is some Custom Duty applicable on Hardware Shipment.
2. As a continuing policy of product improvement at ReliableSoft Technologies, the design, Features which will increase the functionalities of application are subject to implement without prior notice. Any development which may decrease the functionalities of existing application would be implemented with mutual consent only. Similarly, all price related matters would also be implemented with mutual consent only.
3. The proposal given above is based on the understanding of the Application implementation and 3rd party Application Integration activities. Implementation activity includes Business Analysis, Configuration, Implementation and Training activities etc. which will be provided from time to time.
4. In case payments are delayed beyond 21 days from the date of Performa Invoice, the same will be considered as default. In case of default, Reliable has the right to stop all the services with immediate effect. All the services would be resumed only after settling all pending payments.
Software Terms & Conditions :
1. The Product Registration is for a period of one year only. After one year product services will be provided through Annual Service Contract (ASC), The charge for ASC will be 25% of the active subscribers connections slab rate & Add-on Features charges at the time of renewal. ASC include service, support & updation in existing modules of the application, it does not include new module integration which shall be charged extra. ASC is not optional. Till the time you will continue using our application, ASC has to be paid.
2. The Package cover Customer Support services relating to product delivered on telephone, thru Team Viewer application or thru Skype application or in person at our office or by email relating to data, doubts and reinstallation during normal working office hours.
3. The cost also cover training or retaining charges.
4. The charges do not include services like virus cleaning or system related issues other than those relating specifically to product.
5. Customer has to maintain his own Database Web Server. Services such as backup and restoring of data is not covered under contract period & also sever maintenance cost has to be borne by customer only. However, telephonic assistance for the same would be available.
6. After Finalisation of the Application, the prices mentioned in this excel sheet will be followed for 3 Months only from the date of first payment made. Thereafter prices may vary for Additional Subscriber Counts, Add On Modules & Hardware charges.
7. All disputes are to be resolved in the jurisdiction of “Jodhpur, Rajasthan, India”.
General Terms & Conditions :
1. Taxes are applicable as per State Sales Tax, Central Sales Tax & Central Service Tax Authorities. Currently Service tax is applicable for SaaS (Software as a Service) model. As per Indian export Policy, there are no Taxes applicable on Software Sale outside India. Though there is some Custom Duty applicable on Hardware Shipment.
2. As a continuing policy of product improvement at ReliableSoft Technologies, the design, Features which will increase the functionalities of application are subject to implement without prior notice. Any development which may decrease the functionalities of existing application would be implemented with mutual consent only. Similarly, all price related matters would also be implemented with mutual consent only.
3. The proposal given above is based on the understanding of the Application implementation and 3rd party Application Integration activities. Implementation activity includes Business Analysis, Configuration, Implementation and Training activities etc. which will be provided from time to time.
4. Payment should be paid before 5th of every month without fail. Invoices towards SaaS amounts would be raised on Monthly basis last day of the month.
5. In case payments are delayed beyond 10 days from the date of invoice, the same shall be considered as default. In case of default, ReliableSoft has the right to stop all the services with immediate effect. All the services would be resumed only after settling all pending payments.
